Shipping & Returns

(Shipping)

We ship out within 7 days after your payment but can’t ship everyday.
We ship WorldWide from japan by “EMS (express air)” or “AIR (standard air)” or “SAL (economy air)”.
“EMS (express air)”shipping is Expedited(about5-7days) from dispatch date, has insurance & Full tracking function. under 30kg limited.
“AIR (standard air)” shipping takes (about 5-14days) from dispatch date,
has both insurance & tracking number BUT incomplete tracking,
almost whether dispatched or not.
under 1.98kg and measured under 30cm x 30cm x 30cm.
“SAL(economy air)”
shipping is Cheaper but not fast,
LOW PRIORITY(about 2-3weeks) from dispatch date, has both insurance & tracking number BUT incomplete tracking, almost whether dispatched or not.
under 30kg limited.
If you wish to have you product as soon as possible, please do not choose this option.

since we have started this buisness in 2010, there has been no lost baggages.

about simple tracking , please refer here.

Approximate number of days until the delivery information is updated
for each counties.
http://www.post.japanpost.jp/int/ems/delivery/ems_search_en.html#r-airmail
http://www.post.japanpost.jp/int/ems/delivery/ems_search_en.html#r-sal

(Return policy)

We can’t accept cancels or returns unless the product is defective.

Please inform us of any defect within 7days of receiving the product.

(custom house tax,Tariff)

Some country’s customs will demand a Custom House Tax or Tariff. This is entirely dependent on your countries customs and has nothing to do with Japan.
and we cannot pay.
For more information contact the Customs Office of your country.

-Notice-

We cannot accept to write “under value” or “check as gift” on the invoice.